Customer Support Specialist
Location:
Remote
Type:
Full-time
Who You Are
Passionate about education and emerging tech
Fluent in English and ideally Liberian English or other regional dialects
Comfortable using social platforms, Discord, and support tools
Prior experience with customer success or community management
Trustworthy, empathetic, and solutions-focused
Description
Act as the bridge between the LIBT team and the public—educating, onboarding, and supporting users across Liberia and the global diaspora.
What You Will Do
Respond to support inquiries and provide education on token use
Host onboarding sessions for users, vendors, and institutions
Manage help desk platforms, social DMs, and forum discussions
Track engagement feedback and provide UX insights to product team
Build documentation, tutorials, and community training tools
About PECA
LIBT is a national movement. As the official utility token of Liberia, it’s critical our users—from urban citizens to rural service providers—understand how to use and benefit from this technology.